Issue 8 | SCO Spring/Summer 2024 Issue 8 | Page 29

“ At every step along the way , the group turned to process improvement to come to consensus on the best way to implement other required solutions and create collaborative structures meant to sustain improvement work after the project had culminated . In the process , we have created new industry best practices .”
— Joseph M . Riggio , Vice President of IDN Market Sales for Medline
Medline systems and the Lawson ERP to optimize data transfer , cadence and alignment within the auto-substitution program .
While all this was underway , the Stanford supply chain and Medline teams , with the support of GHX , set out to implement a best-in-class price accuracy solution for TruePrice using the My Exchange portal to monitor and measure efficacy .
A positive experience leads to positive outcomes With the groundwork laid , Medline activated TruePrice — an accuracy model that allows for aggregation prices over a designated period of time rather than focusing resources on ensuring the accuracy of every single purchase order — in March 2023 , also establishing a more frequent communication cadence for price change notifications . Likewise , Stanford
established a process to keep pricing up to date , all of which brought the price accuracy rate to 99 % from upper 70s in just 18 months . 4
Today , the Stanford and Medline teams continue their frequent collaboration touchpoints to address high-value / volume items and , in the process , have fostered a stronger partnership , clearer communication and collaboration , and well-defined ownership of tasks . ◼
References 1,3 https :// www . medline . com / strategies / supply-chain / stanford-and-medline-reimagine-the-future-supplychain / 2 https :// www . medline . com / strategies / supply-chain / medical-supply-shortages-answer-auto-substitution / 4 https :// www . medline . com / strategies / supply-chain / strategies-case-studies-price-accuracy-best-practice-from-medlinestandford-medicine /
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